Here are the instructions to give to your members who wishes to cancel a class they have booked - This for a member canceling a booked class using the APP.
1. Log in the app as themselves (the member) and select the slide out app drawer. Select My Schedule (see below).
2. On the next screen, you will see all the upcoming classes you have booked. Select 'Cancel' to cancel a class booking (see below)
This will cancel the class booking.
If you are looking to do this on the web, see this link here -> https://help.studiobookings.com/managing-membership-and-members/how-your-member-or-students-can-cancel-a-booked-class